Explain this one to me...

Just got out of the meeting to try to get #1 son into residential care due to his medical needs. This is the second place we've gone to, to try to get help with room and board expenses. It took 10 minutes to hear the same old song: "We only cater to families with ACCHS (a health care insurance given to the financially challenged)--you have private insurance, so we can't help you."

Our private insurance, through the schools where we teach, only covers one month of residential treatment. #1 son needs 20 months, until he turns 18.

Two questions arise--
1) Why are we being penalized for having a good enough job that handles our insurance?
2) What the hell are we paying for if we can't get decent enough help?

Arizona--the last place you want to be if you're a kid in a middle-class family who has a medical condition needing residential care.